Personal data protection policy

The protection of your personal data is important for our company Glyfada Tax Support Ltd. The present Personal Data Protection Policy (hereinafter the “Policy”) refers to the conditions of collection, storage and use of your personal information by Glyfada Tax Support Ltd, headquartered at 33 A. Metaxa str., 16674 Glyfada, tel. 2108981633, e-mail info@taxsupport.gr when you visit, register or use the website www.taxsupport.gr, provided you are a natural person. For further questions, please contact us.

The www.taxsupport.gr website is the website of the company Glyfada Tax Support Ltd (hereinafter the “Company”). The personal data you provide to us during your navigation on our website are processed and will be stored under the responsibility of the Company.

 

What is personal data?

The term “personal data” as used in the present Policy refers to information of natural persons, either individuals or professionals, such as name, postal address, e-mail address, IP, contact number, etc., which may be used in order to identify a visitor of the website, hereinafter referred to as “Personal Data or Data”.

 

What is Personal Data Processing?

Processing of Personal Data is the collection, registration, organization, storage, adaptation, alteration, retrieval, search of information, use, transmission to third parties, dissemination, association, combination, restriction, deletion and destruction of Personal Data.

 

Which Personal Data do we collect?

 

1. I) When you visit and navigate our website:

 

We do not collect your Data except for what is collected by the cookies that you have allowed through your consent to be used, which are listed in detail  in the Cookies Policy.

 

1. II) When you use the electronic Contact Form:

We collect information, such as name and e-mail address.

 

III) The website uses Google Analytics (GA) in order to track users’ activity. We use this data to determine the number of people that use our website, to better understand how they find and use our websites, and to observe their course through the website.

 

Although Google Analytics records data such as your geographic location, your device, the web browser on your operating system, none of this information makes you personally known to us. Google Analytics also records the IP address of your computer, which could be used for your identification, however Google does not grant us access to it. We believe that Google is a third party data processor.

 

Google Analytics uses cookies, details of which can be found in Google’s developer guides.

 

Disabling cookies on your browser will prevent Google Analytics from tracking any part of your visit to pages of this website.

 

1. IV) Upon your information about the services of Glyfada Tax Support Ltd through social networking sites:

If you consent to our newsletter on services of Glyfada Tax Support Ltd, we may process your name, telephone number and e-mail address, that you have provided to us through social networking sites (e.g. Facebook, LinkedIn).

 

For what purpose do we process your information?

We collect your Data solely for the purposes of the provided services of the www.taxsupport.gr website and particularly for a) tracking the website visitation, b) your contact with us to the information you provide us through the contact form, c) complying with the obligations  implied by applicable law, d) customer satisfaction research, product promotion, periodic sending of newsletters for products and services, e) sending informative emails to the information you provide through the contact form, f)  contacting you for our services.

 

What is the legal basis for your data processing by the Company?

 

The website user’s data is processed either within the framework of the offered services or based on the user’s own consent.

As regards to your Data related to sending of newsletters and the use of Cookies, the legality of their processing is based on your consent. For more information see the Cookies Policy.

 

Who are your Data recipients?

The recipient of your Data is the absolutely necessary personnel of the Company, which is committed to confidentiality. Furthermore, we may share or disclose your Data when you have explicitly requested it or when required by law.

 

Do we send your Data abroad?

Your data is not transmitted to countries other than Greece. Your Personal Data  is subject to storage and process only in Greece.

 

When do we delete your Data?

The Data collected by Cookies is deleted in accordance with our Cookies Policy.

 

Is Your Data Safe?

We commit to preserve your Personal Data. We have taken appropriate organizational and technical measures for the security and protection of your Data of any form of accidental or unlawful processing.

We use Security Socket Layer (SSL) in order to ensure the secure data exchange between the website and your browser.

These measures shall be reviewed and amended when necessary.

The processing of your Data in any way is only permitted to persons authorized by us, employees and associates exclusively for the aforementioned purposes.

 

 

What are your rights?

You have the right to access your personal data.

This means that you have the right to get informed by us if we are processing your Data. If we are processing your Data, you can request information about the purpose of the processing, the type of Data we keep, who is it being forwarded to, how long we store it, if automated decisions are made, as well as about your other rights, such as correction, deletion of data, limitation of processing and reporting to the Hellenic Data Protection Authority.

 

You have the right to correct inaccurate personal data.

 

If you find out that your Data is inaccurate, you can file an application for correction (e.g. name correction or telephone number update).

 

You have the right to erasure/right to be forgotten.

 

You may ask us to delete your data if it is no longer necessary for the aforementioned processing purposes or if you wish to revoke your consent in case this is the only legal basis.

 

You have the right to portability of your Data.

 

You can ask us to receive a readable form of the Data you have provided or ask us to forward it to another controller.

 

You have the right to limit the processing.

 

You can ask us to limit the processing of your Data for as long as your objections on processing are pending.

 

You have the right to object to the processing of your Data.

 

You can object to the processing of your Data or revoke your consent, and we will stop processing your Data unless there are other compelling and legal reasons that prevail over your right.

 

How can you exercise your rights?

In order to exercise your rights, you can send a related Request either to the Company’s postal address ( 33 A. Metaxa str., 16674 Glyfada) or to the e-mail address (info@taxsupport.gr) with subject “Exercise of access / correction / deletion / limitation / opposition/ revoke of consent right”, with a description of your request and we shall examine it and reply to you as soon as possible.

 

When do we respond to your Requests?

We will respond to your Requests free of charge without delay, and in any case within one (1) month after receiving your request. However, if your Request is complex or there is a large number of your Requests, we will inform you within the month if an extension of another (2) two months, within which we will respond, is necessary.

If your Requests are unquestionably unfounded or excessive, particularly because of their repetitive nature, the Company may charge a reasonable fee, taking under consideration administrative costs for providing the information or performing the requested action or it may refuse to proceed with the Request.

Where can you address to for the progress of your Requests?

For further information you can call at  210 8981633.

 

Do we use automated decision making / including profiling while processing your Data?

We do not make decisions or proceed to profiling based on automated processing of your Data.

 

Do we edit Data of minors?

We do not process data related to children under 16 years of age.

 

Which law is applicable to the processing of your Data by us?

We process your Data in accordance with the General Data Protection Regulation 2016/679 / EU and generally with the applicable national and european laws and regulations on protection of personal data.

 

Where can you appeal if we violate the applicable data protection law?

You have the right to file a complaint with the Hellenic Data Protection Authority (postal address 1-3 Kifissias str., zip code 115 23, Athens, tel. 210 6475600, e-mail contact@dpa.gr), if you believe that the processing of your Personal Data violates the applicable national and regulatory legal frame for data protection.

 

 

How will you be informed of any changes to this Policy?

We will update this Policy whenever it is necessary. We encourage you to read regularly the present Policy, in order to be aware how your Data is being protected

 The present Policy entered into force on 25.5.2018. In case of amendment, the date in which ot took place will be indicated. As applicable is always considered the Policy as converted by the most recent amendment.

The Company Glyfada Tax Support Ltd is the Data Processor in charge of the processing. Our address is  33 A. Metaxa str., 16674 Glyfada, contact number:  210 8981633, e-mail info@taxsupport.gr

If you wish to contact us on any issues related to the processing of your Data and the exercise of your rights, you may address to us via e-mail info@taxsupport.gr.